Policies & Procedures

Placing An Order

Phone: 205-487-3992

Fax: 205-487-0579

Customer must verify that all information on order is correct when placing order by phone. All phone orders are considered final and correct when read back to customer. Faxed orders will stand as order confirmation.



Changes can be made up to 24 hours from the time the order is placed. Add-ons are not guaranteed to be delivered the same day as the original order.


Lead Time

Normally lead times range from 5-7 business days from the day the order is placed. All orders received after 2:00pm will be considered received the next business day. Times may vary around holidays and extremely busy weeks. Non-standard items like mitered doors and specialty products may also require longer lead times.


Return Policy

Carver Door will not accept returns on any items. All  orders are custom built, and can not be restocked.



Carver Door  guarantees all orders to be built according to specifications and with reasonable quality. Mineral streaks, color, burls, grain patterns and all other natural characteristics are not considered defects unless specifically addressed by Carver Door. Due to the nature of wood, some expansion and contraction may occur as dictated by its environment. Carver Door is not liable for damages caused by anyone. Damages incurred by improper storage, finishing, handling, assembling or installation will be the buyers expense.



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